UK STANDARD – £4 Expect within 10 working days. No signature will be required upon delivery.
We use Royal Mail and Hermes to send orders. All orders are processed and sent as soon as possible. If there is a delay in this due to stock limitations or weather conditions etc, you will be informed of the circumstances. We will send you a dispatch email once your parcel has been shipped. If you do not receive your order within 10 days, please contact us.
Orders placed on Saturday or Sunday will be dispatched the following Monday
Orders placed on a bank holiday will be processed on the next working day
Unfortunately we currently are unable to send items to British Forces Post Offices (BFPO)
At present, we are unable to make deliveries to the Channel Islands and countries outside of the UK
Prescription glasses
FREE delivery for all prescription glasses orders to an address of your choice between 7-10 working days.
Please note that if you have selected any lens ‘add-ons’ your order may take 7-14 working days.
Prescription sunglasses
FREE delivery for all prescription sunglasses orders to an address of your choice between 7-10 working days.
Contact lenses
FREE delivery for all contact lens orders to an address of your choice between 7-10 working days pending prescription validation.
Contact lens orders are shipped directly from the manufacturer. The stock of contact lens powers can vary from time to time. We are therefore unable to offer express delivery for contact lens orders. If you have ordered products in addition to contact lenses, these products will be sent as a separate package to you. you will receive the contact lenses separately by post.
From time to time, delivery times can vary from a few days to a few weeks. We will keep you updated.
The Consumer Contracts Regulations 2014
Return of Goods
Any incorrect items, unwanted or faulty goods can be returned to us within 14 days of receiving your order with accompanying original invoice. The items must be returned to us in good condition and unopened where possible before we can process refunds. You will receive a full refund bar the delivery charges. Please inform us first of any intended refunds.
Your right to a refund
You should get a refund within 14 days of either the us getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.
A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
Refunding the cost of delivery
We will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service eg guaranteed next day, we will only refund the basic cost.
Exemptions
There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.
These include items where if you’ve broken the seal on the wrapping, perishable items and tailor-made or personalised items.
Also included are goods that have been mixed inseparably with other items after delivery.
Order cancellations
Please note that there may be certain orders that we are unable to accept and must cancel. Oldfields Opticians reserves the right, at our sole discretion, to refuse or cancel any order for any valid reason. Cancellations may occur due to limitations on quantities available for purchase; inaccuracies or errors in pricing information provided and other typographical errors, or problems identified by our credit and fraud avoidance group.
We may also require additional verifications or information before accepting any order. We will contact you if your order may need to be cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, we will issue a full refund to your credit card.
Prices and availability are subject to change without notice.
Your right to cancel
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.
This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.